Carpet Warranties

A carpet warranty is designed to take away the worry customers may have dealing with poor performance of their purchased flooring and other risks. Sadly, there are carpet warranties out there that do not really provide an accurate sense of comfort. It is more of a false sense of security to convince customers into purchasing materials from the provider. Depending on how trustworthy the carpet dealer is can affect the honesty of the carpet warranty.

This is not saying that all warranties are like this though. There are trustworthy flooring installers that offer good warranties to actually protect the customer.

The problem that comes with a carpet warranty is found in the fine print. Many carpet warranties are written in a way that can void them in a short time such as the first two years. For people buying new carpet, it is unlikely that the benefit of the doubt is given to them.

If the carpet warranty has been voided in any way, the consumer will most likely not receive any compensation. For example, if carpet cleaners come out and make a mistake, the damage will not be covered in the warranty, and compensation will not be given.

Carpet Warranty Fine Print

There are a few factors that make up a carpet warranty that customers should be aware of. These factors consist of:

• Padding – Most manufacturers will lay out the specifications about padding. Thickness, density, or both of them may be included. Before you make a final decision on padding, make sure to check the carpet warranty. If the padding is free and comes with the installation deal, it is important for you to make sure that the pad has the right thickness, weight, and material.
• Cleaning Specifics – There are many carpet warranties that require a professional carpet cleaning once ever year or two. Because of this, it is important that you keep the receipt. One misplaced receipt or damage from improper carpet care can give the manufacturer a reason to deny your claim.
• Abuse – This is considered more of a border aspect than the first two, but the importance is all the same. There are many carpet warranties that will include the “use” of the material installed. This can include foot traffic, issues from pets, and even the light the carpeting receives. This can vary depending on each warranty, so there really are not any specifics we can provide. Simply put, the important point is to make sure you examine the warranty and what it states.
• Price – Most manufacturers will require you to show the cost of the carpeting. This is an obvious fact, but it has tripped people up. The reason why is because carpet warranties that are guaranteed by the manufacturer are not the same from the retailer. The receipt given by the retailer may include the cost of pad, carpet, and the installation. Without the receipt, the manufacturer will have no idea of how much you paid for the carpet alone. Make sure that the receipt is broken down into what was paid for.

Simply put, some carpet warranties are used as more of a sales tactic than to truly protect the customer. Warranties are easily voided, and they can sometimes last longer than the life of the carpet. Instead of blindly trusting the manufacturer warranty, educate yourself about what makes a quality carpeting material. It can make all the difference when purchasing carpeting.

Try not to neglect the fact that there are companies out there whose warranties are put in place to protect customers. The Carpet Guys are proud to say that we are one of those companies. Our carpet warranties are put in place to benefit customers, not hinder them.

The lifetime installation warranty we offer on all carpet installation is there to ensure that the install lasts. If there is a problem, we will come out and fix it. We truly care about our customers and their satisfaction.

To avoid the hard time of searching for a trustworthy carpet company, let The Carpet Guys take care of your needs.